Butter and Air: Croissant Crust Pizza Is a Misplaced Invention

DiGiorno Pizza
Image via DiGiorno

Nobody asked for a frozen pizza with a croissant crust. Especially in the middle of a pandemic (don’t correct me if I’m wrong, I hope no one asked). But, courtesy of DiGiorno -- American frozen pizza extraordinaire -- meaty, cheesy and pepperoni versions of this Franco-Italian-American mash-up will nose their way into supermarket freezer cases later this year.

Will people buy it? And if so, who? Will their interest be enough for sustained production? Is this the kind of meal people want to keep in their freezers?

I believe that while it might garner early headlines, this hype-driven (headline-aware) innovation ultimately overlooks the reasons and occasions that drive people to choose frozen meals over fresh ones. In misunderstanding why people buy frozen food, DiGiorno fundamentally misunderstands how young people approach indulgent foods and their diets.

According to Megan Smargiazzo, DiGiorno’s brand manager, the product was developed because: “Food mashups continue to drive culinary creativity and inspire a fun connection for people. We're excited about adding DiGiorno Croissant Crust Pizza to the list of unexpected food trends, especially as people spend more time eating at home right now and want true comfort food." 

While combining a croissant and a pizza is undeniably a mash-up -- and one that references NY-based pastry chef Dominique Ansel’s venerable seven-year-old cronut -- croissants are no longer novel as a pastry riff. We’ve now seen croissant franken-pastries leave coastal cities and resurface in Walmart as a croissant-taco, on social media as quarantine-approved breakfast cereal and in Godiva’s cafes as croissant-waffle sandwiches. As Whitney Filloon argued on Eater, the drive toward mash-ups, or “culinary creativity” as Smargiazzo calls it, has turned the croissant into a performative, Instagram-ready dish. People are no longer eating croissants to enjoy them, rather they seek them out to demonstrate their culinary capital. 

But gastronomic showmanship struggles to reconcile with comfort food. When people eat to perform, they’re more concerned about appearance than taste. While a butter-saturated base might signal indulgence, as does pizza itself for that matter, the frozen format trades on practicality. In fact, mass market frozen pizzas are becoming defined by better-for-you options, like cauliflower, almond flour and broccoli-based crusts. Mass-market frozen pizza is no longer a go-to comfort food, but rather a practical option for busy weeknights when you want to balance pleasure with diet-conscious eating (whatever that may mean for you).

This entire frozen food category is undergoing this comfort-to-practical shift. Recent studies have dissected that, especially among older Gen Z and young Millennial consumers (I hate generational differences like this, but it’s how market research differentiates age groups), frozen food has become a matter of health convenience. A 2019 study found that 43% of Millennials were increasing purchases of frozen foods, while on-package claims for non-GMO, organic and gluten-free had all increased (Natural Products Insider, 2019). Rather than purchase family-sized lasagnas, people are looking for shortcuts that make eating “healthy” easier. 

These are also the age groups most open to experimental indulgence in their diets. It’s easy to see that they’re the ones who populated the now nationwide Smorgasburg festivals, but this same palatable curiosity is filtering into their daily routines. Seven out of 10 Millennials say they prefer snacking to regular meals (Mondelez, 2019). This snacking habit means mealtime is saved for special occasions and can retain traditional quality markers: it’s freshly made, involves carbs and fats and proteins, is eaten with other people and may be eaten out of home. Frozen food for this generation isn’t about a quick Friday-night fuss-free hedonism, but rather a utilitarian tool to enable them to unleash that hedonism in other, more sociable situations.

This gap is why I believe a croissant crust frozen pizza is fundamentally flawed. If Domino’s or Papa Johns or, even NYC’s Sauce Pizzeria, came out with a similar product, I’d roll my eyes and ascribe it to the indulgent-embracing habits I described above. But the gap between ordering out and raiding the freezer has become an increasingly significant one, especially for a largely (and increasingly) cash strapped generation. It’s not the croissant crust that is flawed -- heck, it’s probably irresistible -- it’s the fact that it sits in my freezer until I determine the moment to heat it.

Have you come across an especially weird food recently? Send it to me! I’d love to try and make sense of where it fits into our modern eating landscape and describe it in a post. In return, I’ll offer you a blog post and some random research gems, like this report on the Croissant Forming Machine Market.

Five Post-Pandemic Innovation I’d Like to See from Cafes

Covid-19 put café culture on pause, but coffee culture continues. Judging from the midtown Manhattan lines at Starbucks, Bluestone Lane and Joe (which are the ones I’ve seen re-open as of writing), people are making up for lost lattes as cafes reopen for digital orders. But what’s a café when it’s limited to a takeout window? Here are five ideas I’d love to see cafes introduce to reimagine coffee culture for remote consumers: 

  • Teach brewing techniques for tips via a barista hot line. My WeWork has terrible batch brewed coffee, but my coworkers complain that their homebrew is worse. Cafes could service them by being more proactive teachers.

    What if Joe Coffee or Verve Coffee — any café-roaster with a loyal following — gave customers limited-time access to a coffee text hotline after buying a bag of beans? Each bag would come with a QR code that directed the purchaser to an app or texting hotline where they could ask a barista how to brew. Need step-by-step help on perfecting a pour-over? Video call with the barista, then tip via an automated pop-up screen.

    This hotline model is already in place at cookware companies like Equal Parts and Great Jones, which give customers access to a hotline for a limited time following purchase.

  • Spotlight the farmers so that people listen. Despite the direct-to-farmer relations that many roasters have, these stories are lost on 99% of customers. And I get it. People are used to thinking about coffee as a commodity. But even printing a photo of the farmer on the bag and featuring one-sentence description of the farm could boost customer awareness.

    If cafes increase customer awareness, then they’ll be able to charge more for their coffee. One of the best models I’ve seen is from Bellwether Coffee, which makes an in-café roaster that contains a touchscreen for featuring information about the beans being roasted and the farm they come from. This touchscreen also has a tip feature so motivated customers can contribute some money to their farmer. 

  • Explore non-Italian coffee culture. Starbucks did an excellent job of Americanizing Italian coffee culture and charting a path for growth around the world — I truly admire them for it. But cafes have remained too loyal to this format. There are a few exceptions, like All Day in Miami and New York’s Felix Roasting Company

    More cafes should differentiate themselves by pushing their menu beyond varying ratios of espresso + hot milk. Why not experiment with spice-tinged cold brew, fruit-spiked cascara sodas and ginger-rosemary lemonade? Remember how dalgona coffee blew up in early lockdown (so long ago…or was it yesterday…) — what will win as consumers continue to reinvent their routines?

  • Invest in niche networking tools. Coffee shops love to boast about their community, but especially in big cities it feels superficial. Is a barista remembering that someone’s order really community? It’s not, and cafés can change this.

    Cafes could start their own niche networking groups that give ultra-loyal customers a place to meet and connect. These groups could leverage social media sites, like private Facebook groups, Whatsapp or Instagram DMs. Maybe your order twin always arrives an hour earlier, this app would give you a space to meet.

    This can’t be a passive experience, but an interactive reimagining of the café experience. Cafes will need to host digital events by tapping into the talent of their community. Throw a digital open mic night, coordinate a book club or host a seminar series. This community will increase customer loyalty, which as we’re seeing is essential to keeping money flowing in. 

    We’re already seeing an incredibly clever initiative called Coffee Break, which invites coffee enthusiasts around the US to daily Zoom chats based on their location. There’s no structure for conversations. Instead, they aim to stoke idealised free-flowing café conversations.

  • Make to-go formats compelling. I love coffee and coffee shops, but the one I’ve visited the most in the past two years has been the to-go kiosk in Bryant Park. I could go to the Café Grumpy down the block or the Blue Bottle inside my office building, but the snaking lines and cramped spaces are no match for waiting outside in a well-manicured park for my single-origin batch brew. And this was before cramped spaces became a threat to public health.

    Many cafes will fail as customers no longer want to linger, but kiosks could help some shops keep serving. While most US cities aren’t equipped to quickly transition to takeaway windows, integrating into pre-existing stores (yes, like the inevitable, stereotypical barber shop-coffee shop hybrid), operating a luxury street cart like Peddler used to or even taking over unoccupied space like Bandit could chart a path forward. 

    The high-quality hospitality that distinguishes the best cafes will need to be reimagined to serve the ultra-grab-and-go lifestyle, whether that means artist-designed paper cups, an ultra-mouthwatering array of portable food or barista name tags. Cafes will need to build out a compelling story around a single transaction, making sure there’s enough barista-customer interaction to keep the experience memorable, but not so much it becomes drawn out.

There’s no easy path forward for café culture, but I believe that we’ve integrated these third spaces and the beverages they serve so fully into our lives that we won’t allow them to disappear. They’ll vastly change scope and their numbers will vastly shrink, but a more customer-tuned, inventive industry will emerge.

What's the Future of Grab-and-Go Snacks?

Every food trade show I’ve attended in the past few years has been dominated by “grab and go” products. But what does this breed of portable convenience look like for the post-pandemic consumer? Snack companies are going to need to drastically reinvent their formats and packaging to service the raft of hygiene-conscious consumers that will emerge from their houses in the coming weeks and months.

In early March, a week before I started working from home, I had a Larabar for my afternoon snack. I was sitting at my computer and didn’t feel like going downstairs to wash my hands. Normally, I might break off a piece or accidentally swipe my hand against the bar while gripping it with the wrapper. But this time I was hyper-conscious to avoid doing either of those things. The unruly foil wrapper made this difficult. If energy bars are the BC (before Covid-19) model for the grab-and-go snack, producers are going to need to retool their packaging to make something truly hands-free. 

On one hand, this could lead to a rise in containers with included cutlery. In 2019, Kellogg’s trialed a breakfast bowl containing freeze-dried fruits and instant oatmeal, which could be quickly reconstituted with water from a bottle or faucet. The first iteration tucked a foldable spoon under the cap for an all-in-one meal. But when I spoke with the company at the 2019 Natural Products Expo East trade show in Baltimore, they said they were working on a second edition without the spoon because consumers complained that there was too much plastic. 

I’ve heard predictions that post-pandemic consumers won’t be plastic averse because packaging will signal that an item is sterile. Yet others expect that consumer will be more eco-conscious post-lockdown because they’ve seen how quickly the environment can turn around if we stop driving cars and flying non-stop. I’m anticipating something in the middle. Consumers will want to see plastic in FMCG products, but not others. I believe that most snacks come in such formats where excess plastic is unwarranted.          

This might correspond to a shift in how we buy our snacks as well. In early April, PepsiCo launched two websites to sell its pantry staples and chips direct to consumers. On PantryShop.com people can purchase themed boxes filled with the company’s products. One quick click will get you a breakfast box filled with three flavors of Tropicana juice, two boxes of cereal (Life and Quaker oatmeal squares) and a pack of Quaker instant oatmeal. If you just want crunchy snacks, Snacks.com collects everything from hard-to-find Doritos flavors to Stacy’s pita chips and Smartfood popcorn. While current statistics seem to suggest that the surge in online grocery services is a mini-bubble, there will undoubtedly be people who do convert to grocery delivery. For these people, grab-and-go products could mean themed-sets, shipped directly (even better if it’s a customizable subscription service that allows them to determine re-order intervals).

For those who continue to shop at the supermarket in-person, easy-to-eat products and easy-to-handle packages will be front of mind. What if a packet of chips came with a thin glove inside to prevent you from reaching into the bag with your dirty hand? Or maybe nuts will come packaged like Tic Tacs or Nerds, allowing you to pour a few into a clean hand to eat. For granola and protein bars, paper wrappers with wax liners could allow you to simply pull away the container as you eat, rather than struggling with a crinkly foil wrapper. Every layer of the product experience will need to be reimagined, from eating accessories and container structure to materials.

Everything I ate in Italy, Summer 2017

Dentro un pasticiotto leccese
Pasticiotto leccese from Martinucci in Bari

Broadly speaking, there are two categories of Italian food. There are the pseudo-fresh meals overpriced restaurants hawk to tourists in the city center, which offer a greatest hits list of the country's cuisine and conveniently ignore regional differences. Then there are the places your average Italian eats that are a bit further out and have plastic menus studded with asterixes, indicating the last time they served fresh food was pre-1950.

Personally, I'm always ready to emabrace the latter. Not that I did all that well on my most recent trip to Italy last July. We stayed mostly in Puglia, with a few daysin Basilicata (Matera) and Campania (Naples). Here is, more or less, everything I ate on the trip. Not all of it was great, and that's the point. I'm most eager to eat Italian food when there's something a bit strange about it, a taste or a flavor that's all too similar to the packaged foods you find back home. Italian food is in constant evolution, here's what I found in Puglia in summer 2017.

Lecce breakfast
Most Italian breakfast pastries taste like condensed sugar. Not so at Lecce's 00, which serves fresh-baked pastries filled with everything from rich chocolate spreads to an eggy pastry cream.

Matera breakfast
Overlook the name—Matera's Caffè Tripoli is located at the end of the Corso and is an elegant place to take your morning meal, just be sure to get there early before the pastries run out.

Salad Altamura
The food at Antico Forno Santa Chiara is reason enough to head to Altamura in Basilicata. If you're lucky, they'll serve you a juicy panzanella salad, slick with grassy olive oil.

Antico Forno Altamura
Altamura's bread is rightfully famous, and the juicy, chewy focaccia from Antico Forno Santa Chiara is one of the best you'll find in the country, at least according to this focaccia obsessive.

Salumi plate in Altamura
To complete our epic Altamura lunch, we had a plate of salumi, which included prosciutto, salame piccante and capocollo.

Fave e cicorie
Fave e cicorie (puréed fava beans with sautéed bitter greens) is a traditional make-do meal in Puglia, and can be found on menus across the country. This salty version was one of the best meals I ate during the trip.

Orecchiette
Orecchiette are Puglia's much-loved, nubby hand made pasta. Although cookbooks say they're typically served with cime di rapa, broccoli rabe, you'll find them paired with a variety of different sauces as you travel through the region. Anything to please the tomato-seeking tourist.

Pizza, shared
Why have one pizza when you can have two? We had our first cooked-to-order pizza during a day trip to Polignano a Mare, about half an hours journey from Bari. And since a whole pizza can get kinda dull, we ordered two and split them.

Epic meat & cheese plate
I don't know why I looked at menus for the first few days and thought that meat and cheese to start would be a good option—we sampled this epic meat and cheese plate in Bari, the best of which was a salty-creamy caciocavallo.

Aperitivo a Bari
Our first aperitivo in Bari was by the lungomare, where we watched locals admire their friend's new dog and saw a bunch of bikers fly past. The drinks were probably from a bottle, as expected.

Ice cream sandwich
Forget your stale chipwich, Italy's brioche con gelato is the indulgent ice cream you need to sink your teeth into. Pro tip: choose flavors you'd want to find sandwiched between cookies, like pistachio and chocolate.

Salt cod fish stew
There comes a point in every trip to Italy when I get so bored of pasta and beg my travel companion to remind me that I'd be happy just ordering a secondo. This brothy olive-studded tomato salt cod stew was the perfect antidote to pasta overload.

Crostone
Forget your dinner party-appropriate crostini, crostone are the Italian crunchy bread you need in your diet, preferrably topped with garlicky sautéed greens and fennel-spiked sausage like this one we ate in Matera.

Best meal in Matera
Pork sausage with roasted potatoes and vegetables, also known as another reason to always order a secondo.

Focaccia barese
I am a fan of eating on trains in Italy, just so long as I don't have to face the embarrassment of not knowing how to peel an orange with the knife I definitely don't have on me. We picked up this juicy tomato-studded focaccia barese in Alberobello, which was much needed fuel for our never-ending trip to Lecce.

Pane carasau
At Il Corte dei Pandolfi in Lecce, start your meal with some well-cooked vegetables paired with feather-weight pane carasau, a common Sardinian flat bread that's the Italian equivalent to a potato chip or papadum.